Remember Me
CRM Produced
Run time: 16 Minutes total running time
A hapless, harried customer. That's who you'll meet in
Remember Me: A person just like you who turns to businesses like yours and receives less-than-ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger -- and worse -- a customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates.
The beauty of this program is its simplicity. In just 10 minutes, the main video reminds the audience what it
feels like to be on the receiving end of bad service.
Participants will learn that:
- Customers can forgive mistakes but not bad attitudes
- Poorly treated customers spread the word
- Customers will take their business elsewhere without a second thought
- Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
This 3rd Edition has also been expanded to include
Meeting Opener and
Meeting Closer segments that emphasize key points from the training.
Other Version Available:
Hospitality Version